STUDIO POLICIES
CANCELLATIONS
BOOKING WINDOWS
Classes can be booked 14 days in advance, beginning at midnight.
EARLY CANCELLATIONS
You have up to 8 hours prior to the start of class to cancel your reservation. No phone cancellations will be accepted. The only way to cancel your reservation is online. Once a spot is cancelled within the allowed timeframe, the class will be returned to your profile to be used at a future date.
NO-SHOWS/LATE CANCELS
When you no-show or cancel close to class, you are preventing others from attending. If you fail to show up for a class or cancel within 8 hours of the start time, a class will be deducted from your account (limited passes) or you will be charged $20 (Unlimited / Intro Passes)
The only exception to this rule is if you are experiencing symptoms of COVID-19. If you are please do not attend class in-studio and self-isolate until your symptoms have resolved, or you have received a negative test result. Please use the AHS Online Assessment Tool to determine if further testing is recommended. If recommended, we are happy to pause your membership for 2 weeks. Please send an email to: sweat@crushcamp.com.
LATE ARRIVALS
If you have not signed in 5 minutes before class starts, your spot may be given to someone on the wait list and you will forfeit your spot. As it is disruptive to have people entering and leaving the studio during the class, and unsafe to you as the participant, late arrivals and early departures will not be permitted.
NEWBIES - SAFETY ORIENTATION
All newbies must complete a mandatory safety orientation and waiver prior to entering their first class. For this reason, first-timers must arrive a minimum of 20 minutes prior to their first class. Any first-timer who arrives less than 10 minutes prior to their first class will be asked to reschedule.
STUDIO ETIQUETTE
INDOOR SHOES
To keep our studio and equipment pristine, only clean, indoor running shoes will be permitted in class.
LOCKERS
Lockers are available in our change rooms. Clients are welcome to use our keyless lockers or bring their own lock if they require more space.
LOST & FOUND
Any articles left over one month will be donated to charity.
MINIMUM AGE
No clients under the age of 16 are permitted at the studio, or in the waiting area while their caregiver is attending a class. Clients aged 16-17 will require a consent form signed by a parent or guardian prior to attending classes.
CELL PHONES
Cell phones should placed on silent and not used during class. If there is an emergency, please let the Front Desk team know.
GENERAL
It is very important to us that everyone feels welcome and comfortable at CrushCamp. Please observe the following:
Please treat everyone with respect. There is a zero-tolerance policy for harassment or abuse toward team members and fellow clients.
Assholes are not permitted at CrushCamp. If you don't understand this policy, you may not belong here.
CASH FREE STUDIO
CrushCamp is a cash-free studio. We will gladly accept MasterCard, Visa, or Debit Cards as payment for services or products.
REFUNDS
All memberships, class packages, and retail sales are non-transferable and non-refundable.
PRICING & MEMBERSHIP OPTIONS
We reserve the right to change pricing and availability of pricing options at any time, for any reason. If an Autopay contract is affected, you will be provided with advance notice and the option to leave the contract without impact, at no penalty.
PURCHASES
PRIVACY POLICY
Crush Camp Inc. takes the issue of security and privacy seriously. We respect our visitors right to both their privacy and security of their data. To that end, we collect and use information throughout our website only as disclosed below.
Personally Identifiable Information
Crush Camp Fitness Inc collects personally identifiable information from you only with your knowledge and consent.
Crush Camp Fitness Inc uses the services of one leading Software company, MindBody Online (www.mindbodyonline.com) for web scheduling, registration, order processing and online payments. Please visit their website to acquire information about the company and their Privacy Policies.
When you make a purchase through MindBody Online, they ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card.
MindBody also requires you to create an account by providing your email address and designating a unique access password for future access to your account information. Creating this account allows MindBody to save your billing information so you won’t have to fill out that information again the next time you make a purchase on their site. For your privacy and security, credit card numbers are not stored in the MindBody system.
The email address may be used to contact you directly regarding a schedule change or to provide you with a receipt of purchase.
Non-Personally Identifiable Information
We collect non-personally identifiable information from you in order for us to better understand how our website is used. Information about a user's visit is logged, however your IP address is never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor website performance. Occasionally, portions of the log files may be viewed by others for the purpose of server administration, security or when required by law.
Cookies
When you visit the CrushCamp website, small text files known as "cookies" may be stored on your computer's hard drive. We customize certain Web page content based on your browser-type or other information provided by our cookie. Crush Camp Inc does not use cookies to retrieve personal information about you from your computer. If you reject the cookie, you will still be able to browse our site; however, you may not be able to use the MindBody site to purchase classes. This is because cookies are required by the shopping cart to retain the necessary information to process your order.
Is information shared with third parties?
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any purposes. Under no circumstances will your personal information be disclosed to any third party unless we seek your express consent or are required to do so by law.
CrushCamp Email List
Our CrushCamp Email List contains studio news, schedule changes and upcoming events. We are supporters of the new Canadian Anti-Spam Legislation (CASL) and take your privacy very seriously.
By subscribing to our e-newsletter, you grant us explicit consent to send you e-newsletters as detailed above to the email address you provide. You may withdraw your consent at any time by clicking the unsubscribe link, found in the footer of every email that we send to you. You may also withdraw consent by sending an email request to: sweat@crushcamp.com
We will not sell, rent or trade your personal information to any third parties under any circumstances. By adding your email address to our mailing list, you can be assured that you are not signing up for more than you bargained. All information received will be kept confidential and used strictly for internal purposes. We will only use your email address to send our regular mailings and occasionally information about an event or update. We promise not to clog your inbox!
Linking to other websites
Crush Camp Fitness Inc sometimes provides links to other organizations' websites. Unless we expressly say otherwise, a link to another website does not mean that we are responsible for, or that we endorse the content or policy of that website. When you provide information at one of those sites, you are subject to that site's privacy policy. We encourage you to read that website's policy before submitting any information if you have concerns about how information may be collected or used.
Privacy Policy changes
Crush Camp Fitness Inc may deem it necessary or appropriate from time to time to modify this privacy policy to reflect changes in the way CrushCamp studios collect or use information or changes in privacy-related laws, regulations, or industry standards. Accordingly, Crush Camp Inc reserves the right to change this privacy statement at any time by posting the revised policy on this site. Information will be handled according to the privacy statement in effect at the time the information is used. If we make any significant change to this policy, we will provide notice of the change on this website.
Whom do I contact with questions?
If you have any questions or comments about this Privacy Policy, please email us at sweat@crushcamp.com or write to us at:
CrushCamp
530 6 Ave SE
Calgary, AB
T2G 1K5
(403) 455-4880